1. Agreement and the service
These Terms apply when you access or use the Velnox website, directory, RFQ board or account workspaces. By browsing the public site, you agree to follow the rules that apply to visitors. Creating an account or submitting an RFQ also requires you to confirm acceptance of these Terms. “Velnox” means Velnox LLP.
Velnox provides a business-to-business platform to publish sourcing requests, identify suppliers, collect quotations and let administrators review and selectively share quotation information. The website currently does not process payments, issue purchase orders, arrange delivery or make Velnox a party to a sale between a buyer and a supplier.
2. Business accounts
You must provide accurate, current information and have authority to act for the person or company you represent. Keep your password and email account secure, do not share sign-in codes, and promptly tell us if you suspect unauthorized use. You are responsible for activity carried out through your account, subject to applicable law.
Supplier accounts require email verification and Velnox administrator approval before they can apply to RFQs or submit quotations. Approval is a platform access decision; it is not a certification, guarantee of a supplier’s capability, or endorsement of a particular transaction. Velnox may request supporting documents and may approve, reject, suspend or restore an account.
3. RFQs and public information
Buyers may submit an RFQ as a guest or through an account. You authorize Velnox to use your RFQ to operate the sourcing service, display it on the public RFQ board and make it available to relevant approved suppliers. RFQ title, category, product, quantity, delivery location, requirements, specifications, deadline and listing date may be public. Keep personal contact details and confidential or sensitive business information out of these fields. RFQ attachments are access-restricted as described in the Privacy Policy.
You must have the rights and authority needed to submit the RFQ and any attached materials. Velnox may edit an RFQ for administration, request clarification, restrict access, decline publication or remove content that is unlawful, misleading, unsafe, confidentially exposed or otherwise unsuitable for the service.
4. Supplier profiles and quotations
Suppliers are responsible for the accuracy and legality of their company details, categories, products, tax information, quotations and uploaded files. You authorize Velnox to display the company name, country, description, website, categories and products on the public supplier directory while your profile is listed as approved.
Quotations are private between the submitting supplier and Velnox administrators unless an administrator selects a quotation and shares specified information with the buyer. Suppliers must not attempt to access another supplier’s quotation, account or documents, or use RFQ information to identify or contact buyers outside the process in a way that violates these Terms or applicable law.
A supplier’s quotation is an offer or business proposal from that supplier. Velnox does not verify every statement, price, tax calculation, delivery estimate, product claim or document and does not guarantee that a buyer will accept a quotation or that a supplier will perform. Buyers and suppliers must independently agree and document any sale, payment, delivery, warranty, tax treatment and other transaction terms.
5. Acceptable use and uploads
You may not use the service to break the law, misrepresent a person or business, infringe intellectual property or privacy rights, send spam, distribute malware, probe or bypass access controls, interfere with the website, scrape information abusively, or access data that is not intended for you. Do not upload unlawful, deceptive, malicious or unauthorized material. You remain responsible for keeping copies of your own documents.
You retain your rights in content you submit. You grant Velnox a non-exclusive, limited permission to host, reproduce, format and display that content only as needed to operate, secure and improve the service and to carry out the sharing described in these Terms and the Privacy Policy. For RFQ content, this includes public display and delivery to relevant suppliers. The permission ends when the content is removed, except for copies retained for backups, security, legal compliance or dispute handling.
6. Privacy
Our Privacy Policy explains what information the website handles, which information is public, who may receive it, and how to make a privacy request. It forms part of these Terms.
7. Intellectual property and service availability
The Velnox name, logo, website design and platform materials belong to Velnox or its licensors. You may use the service for legitimate business sourcing but may not copy or exploit platform materials except as allowed by law or with permission. We may change, suspend or discontinue features, and the website may occasionally be unavailable for maintenance or technical reasons.
8. Suspension and termination
We may restrict or suspend access where reasonably needed to protect users, investigate suspected misuse, comply with law, enforce these Terms or protect the service. You may stop using the service at any time. Contact us to request account closure or deletion; records may remain where needed for active RFQs, quotations, security, legal obligations or dispute handling.
9. Disclaimers and liability
The marketplace is provided as an administrative sourcing tool. To the extent permitted by law, Velnox does not guarantee uninterrupted access, supplier availability, RFQ accuracy, quotation accuracy, a successful match or the performance of a buyer or supplier. Velnox is not responsible for the underlying transaction between a buyer and supplier.
Nothing in these Terms excludes a right, remedy or liability that cannot legally be excluded. To the extent permitted by law, Velnox will not be liable for indirect or consequential loss arising from use of the marketplace. You are responsible for losses caused by your breach of these Terms or misuse of the service, subject to applicable law.
10. Changes, law and contact
We may update these Terms as the service or applicable requirements change. The effective date above identifies the current version; continued use after a change means you accept the updated Terms where permitted by law. These Terms are governed by applicable law. Any dispute will be heard by a court with jurisdiction under that law.
For questions about these Terms, contact us through the Contact page.